Upcoming Event 28th April 2018
Show & Tell: All about the Customer – Initiatives with Impact
Exceptional customer service underpins the service goals for all library staff. This one-day event will showcase best practice and innovation in customer services within academic and research libraries in Ireland. More Information..
Customer Services Committee: Terms of Reference
Ireland’s Memory. Ireland’s Discovery. CONUL Strategy 2016-2019 provides context for this committee.
The focus of this committee is to explore and promote best practice for public/customer services within CONUL libraries.
Terms of Reference
Orla Nic Aodha Associate Director, Public Services & Outreach, DCU Library
Johanna Archbold Customer Services & Communications Coordinator, RCSI Library
Peter Dudley Sub-Librarian (Reading Room Services & Space), The Library of Trinity College Dublin
Avril Patterson User Services Manager, Client Services, UCD Library
Ann Byrne Liaison Librarian for Library Services & Environment, Boole Library, UCC
Connell Cunningham Integrated Service Desk Manager, James Hardiman Library, NUIG
Rosina Doherty-Allan Campus Library Manager, Magee Library, UU
Mary Dundon Head, Reader Services, Glucksman Library, UL
Alex McIlroy Borrower Services Librarian, Medical and HSC Library, Queen’s University Belfast
Laura Connaughton Library Information Services, John Paul II Library, MU
Brian Gillespie College Librarian, Bolton Street, TU Dublin Library
Chair Orla Nic Aodha
Deputy Chair Johanna Archbold
Communications Officer Peter Dudley
Secretary Avril Patterson